Product Service

Regular maintenance and servicing is essential to ensure you enjoy optimal availability of your vacuum equipment and assure it provides a long service life. If unplanned downtime nevertheless occurs, it is important to find a quick solution.

Standardized or customized service solutions

With our product service, we always offer you the right service solution for our entire product portfolio.

We have comprehensive service options available for all Pfeiffer Vacuum products. Also, we are continually expanding our product-specific service options. For more information, simply use our online Service Request.

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Take advantage of our qualified services.

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To extend the life time of your product

Product maintenance is undertaken in up to 3 consecutive stages*. Our declared goal is to provide maximum transparency about any work that we recommend or undertake. We also want to ensure your products are optimally maintained and reach their full service life as a result.

* Deviations may apply depending on the type of pump.

Employee servicing a turbopump


We embrace the same standards throughout the world! This is why we have qualified over 50 service locations worldwide in order to satisfy our high quality expectations. We offer you first-class support even on site that leaves no aspect out of consideration and guarantees perfect service quality, and which naturally includes not only fault analysis and a service report but also the use of genuine Pfeiffer Vacuum parts and tools.

Employee repairing a scroll pump


When things have to happen fast

Pfeiffer Vacuum's exchange program is the alternative to regular maintenance or repairs. We supply you with a fully overhauled pump whose performance data match your pump. In return, we overhaul your used pump, which then becomes part of our exchange pool. Pfeiffer Vacuum provides you with a 12-month warranty for your exchange product*.

* Exchange units are refurbished products that have been used before and may show signs of use, but meet the technical specifications of a new product. Pfeiffer Vacuum reserves the right to charge for misdeclared, missing or economically unrepairable products.

Working exchange

A working exchange is the fast alternative to level 3 maintenance. Downtime is greatly reduced since you receive a comparable fully overhauled product in exchange for your up-and-running device that is to be serviced. Delivery is made immediately. You then have 4 weeks’ time to send your faulty device to Pfeiffer Vacuum.

The product you receive is technically state-of-the-art and comes with a full 12-month warranty.

Standard exchange

Standard exchange reduces your downtime if your pump stops working at any time. Similarly to a working exchange, you will receive a comparable fully overhauled device and have 4 weeks’ time to send us your faulty unit.

The product you receive is technically state-of-the-art and comes with a full 12-month warranty.

Service Request

Take advantage of our qualified services

Use our online service to contact your local service center for your individual service needs. Whether you want to open a service ticket for quick support, are interested in a quote for maintenance/repair, or want to return a product.