Service Offer for Diaphragm Pumps


1) The stated maintenance intervals are only a manufacturer’s recommendation and may vary depending on the application. Possible influencing factors are: Stress caused by the application, intensity of use of the product, conditions of the operating environment, non-intended use, incorrect operation.


Exchange service

Standard exchange

  • Advance delivery of a revised product (technically state-of-the-art) in exchange for your defective device

  • Minimization of machine downtime in case of damage

  • The delivered product is technically up to date and has a full 12 months warranty

Additional services​​

In case of damage

  • Repair and maintenance in service centers

  • On-site repair and maintenance by our service technicians

  • Troubleshooting and advice from our technical support team

Original spare parts

  • Pfeiffer Vacuum spare parts and tools are already defined during product development.

  • Accuracy of fit and quality are assured.

  • Every improvement to our products is transferred to the spare parts

  • Products are again at the cutting edge of our development after Level 3 maintenance or repair


  • Certified decontamination according to the latest standards

  • Execution in compliance with all legal requirements

​​​​​​​Installation / commissioning

  • Support during installation and commissioning

  • Instruction by our service technicians

  • On-site service for leak detection and gas analysis

Telephone / remote support

  • Technical product specialists as direct contacts

  • Fault analysis

  • Application support

Utility film

On our utility film portal you can find films and documents for servicing Pfeiffer Vacuum products. You can also find other information and tutorial videos for our products and pumps.

*To get full access to the utility film portal, please register for our utility film portal.

Working principle of the diaphragm pump

Working principle of the diaphragm pump