Service Offer for Roots Pumps

Maintenance

Maintenance level 1

Replacement of the operating fluid
The operating fluid of a Roots pump has to fulfill a wide range of tasks under difficult conditions to assure proper pump operation. To ensure this succeeds on a continuous basis, Pfeiffer Vacuum offers the replacement of operating fluids at service level 1.

Maintenance level 2

Replacement of relevant wear parts
For cost-optimized maintenance, Pfeiffer Vacuum offers targeted replacement of wear parts on a Roots pump that are exposed to the highest demands. At this maintenance level, the product is partially disassembled and cleaned. Level 2 maintenance also includes all the work included in service level 1.

Maintenance level 3

Replacement of all wear parts
At this service level, staff at our qualified service center restore your Roots pump to the status of all technical specifications. In the maintenance process, the pump is completely disassembled and cleaned, and wear parts are inspected and replaced. After a final test, you will receive your Roots pump with a 12-month Pfeiffer Vacuum warranty on the service work that was performed.

Repair

Exchange service

Maintenance exchange

Advance delivery of a revised product in exchange for your running unit to be maintained
Minimization of machine downtime in case of maintenance
The delivered product is technically up-to-date and has a full 12-month warranty

Standard exchange

Advance delivery of a revised product (technically state-of-the-art) in exchange for your defective device
Minimization of machine downtime in case of damage
The delivered product is technically up-to-date and has a full 12 months warranty

Additional services

In case of damage

Repair and maintenance in Service Centers
Repair and maintenance on site by our service technicians
Troubleshooting and advice from our technical support team

Original spare parts

Pfeiffer Vacuum spare parts and tools are already defined during product development
Accuracy of fit and quality are assured
Every improvement to our products is transferred to the spare parts
Products are again at the cutting edge of our development after level 3 maintenance or repair

Decontamination

Certified decontamination according to the latest standards
Carried out in compliance with all legal requirements

Installation / commissioning

Support during installation and commissioning
Instruction by our service technicians
On-site service for leak detection and gas analysis

Telephone / remote support

Technical product specialists as direct contacts
Fault analysis
Application support

Utility film

On our utility film portal you can find films and documents for servicing Pfeiffer Vacuum products. You can also find other information and tutorial videos for our products and pumps.

*To get full access to the utility film portal, please register for our utility film portal.

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