Service Offer for Scroll Pumps


Maintenance level 1

Replacement of the tip seal
Sooner or later, depending on the operational conditions, individual parts may become worn. To maintain the performance characteristics of the pumps in the long term, the tip seals should be replaced at approximately 2½-yearly intervals. Pfeiffer Vacuum offers tip seal replacement at service level 1.

Maintenance level 2

Optional replacement of relevant wear parts
If required, the gas ballast valve, tip seals and O-rings can be replaced during service level 2. Due to the intelligent design of the pump, service level 2 is easy to perform and can be carried out by the operator of the pump.

Maintenance level 3

Replacement of all wear parts
Service level 3 ensures that your scroll pump is restored to the status of all technical specifications. At this maintenance level, the pump is completely disassembled and cleaned, and wear parts are inspected and replaced. After a final test, you will receive your scroll pump with a 12-month Pfeiffer Vacuum warranty on the service work that was performed.


Exchange service

Maintenance exchange

  • Delivery of a revised product against your device to be serviced.

  • Minimization of machine downtime in case of maintenance

  • The delivered product is technically up to date and has a full 12 months warranty

Standard exchange

  • Delivery of a revised product against your defective device

  • Minimizing machine downtime in case of damage

  • The delivered product is technically up to date and has a full 12 months warranty

Additional services

In case of damage

  • Repair and maintenance in service centers

  • Repair and maintenance on site by our service technicians

  • Troubleshooting and advice from our technical support team


  • Certified decontamination according to the latest standards

  • Execution in compliance with all legal requirements

Installation / commissioning

  • Support during installation and commissioning

  • Instruction by our service technicians

  • On-site service for leak detection and gas analysis

Telephone / remote support

  • Technical product specialists as direct contacts

  • Error analysis

  • Application support

Original spare parts

  • Pfeiffer Vacuum spare parts and tools are already defined during product development.

  • Accuracy of fit and quality are assured.

  • Every improvement on our products is transferred to the spare parts

  • Products are back to the latest state of our development after a level 3 maintenance or a repair

Utility film

On our utility film portal you can find films and documents for servicing Pfeiffer Vacuum products. You can also find other information and tutorial videos for our products and pumps.

*To get full access to the utility film portal, please register for our utility film portal.

HiScroll® the oil-free vacuum pumps

HiScroll® the oil-free vacuum pumps