Service Offer for Turbopumps


Maintenance level 1

Replacement of the operating fluid
Operating fluids have to fulfill a wide range of tasks under difficult conditions to assure proper pump operation. To ensure this succeeds on a continuous basis, Pfeiffer Vacuum offers the replacement of operating fluids at service level 1.

Maintenance level 2

Replacement of relevant wear parts
Wear parts are subjected to many operational demands due to their design and usage. For cost-optimized maintenance, Pfeiffer Vacuum offers targeted replacement of wear parts exposed to the highest demands. At this maintenance level, the pump is partially disassembled and cleaned. Level 2 maintenance also includes all the work included in service level 1.

Maintenance level 3

Replacement of all wear parts
To ensure the turbopump continues to withstand these requirements, at service level 3 staff at our qualified service center restore the pump to the status of all technical specifications. In the maintenance process, the pump is completely disassembled and cleaned, and wear parts are inspected and replaced. After a final test, you will receive your turbopump with a 12-month Pfeiffer Vacuum warranty on the service work that was performed.


Exchange service

Maintenance exchange

  • Pre-delivery of a revised product in exchange for your running unit to be serviced

  • Minimization of machine downtime in case of maintenance

  • The delivered product is technically up-to-date and has a full 12-month warranty

Standard exchange

  • Pre-delivery of a revised product (technically state-of-the-art) against your defective device

  • Minimization of machine downtime in case of damage

  • The delivered product is technically up to date and has full 12 months warranty

Additional services

In case of damage

  • Repair and maintenance in service centers

  • On-site repair and maintenance by our service technicians

  • Troubleshooting and advice from our technical support team

Original spare parts

  • Pfeiffer Vacuum spare parts and tools are already defined during product development.

  • Accuracy of fit and quality are assured.

  • Every improvement to our products is transferred to the spare parts

  • Products are again at the cutting edge of our development following Level 3 maintenance or repair

Warranty extension

  • Extension by up to 24 months at a fixed price

  • Benefits correspond to the full scope of the manufacturer‘s warranty

  • Coverage of costs for parts and labor


  • Certified decontamination according to the latest standards

  • Execution in compliance with all legal requirements

Installation / commissioning

  • Support during installation and commissioning

  • Instruction by our service technicians

  • On-site service for leak detection and gas analysis

Telephone / remote support

  • Technical product specialists as direct contacts

  • Error analysis

  • Application support

Utility film

On our utility film portal you can find films and documents for servicing Pfeiffer Vacuum products. You can also find other information and tutorial videos for our products and pumps.

*To get full access to the utility film portal, please register for our utility film portal.

Functional principle of the HiPace turbopump in 3D

Functional principle of the HiPace turbopump in 3D