Virtual Service Management

Organize your service intervals and maintenance of your vacuum equipment with the web and mobile app "VSM" and save time and costs!

Optimized planning and documentation
The clear display of organizational units and vacuum components facilitates and optimizes your planning and documentation (e.g. of service activities, maintenance, repairs) over the entire service life.

Store your individual information and access product information
You can store information such as maintenance intervals, average runtime and the last service date and get direct access to the available Pfeiffer Vacuum product documentation (including operating manuals, step files).

Organize all your service and maintenance intervals
With the application, you can organize all service and maintenance intervals and involve the responsible Pfeiffer Vacuum service center at an early stage - worldwide.

Minimize the downtime of your plants and machines
The synchronization of maintenance activities minimizes the downtime of plants and machines and thus gives you more decision-making and planning security!

Service tickets
You can create a service ticket directly from the application, all relevant data will be transferred automatically!

Overview of the functions and advantages of the portal

Overview of the functions and advantages of the new service portal "VSM".

Virtual Service Management also available as a mobile app

Everything at a glance directly on site
The mobile app allows you to view all relevant information directly on site at your plant or machine:

Identification of your vacuum components
Each vacuum component is uniquely identified via ID and QR code, which you can print out via the VSM and attach to your vacuum equipment.

Instant overview of the most important data
With the mobile app (Android, iOS), the QR code can be scanned by smartphones or tablets, providing an instant overview of the most important data (e.g. part number, operating instructions or service tickets).

Create a service ticket directly in the mobile app
Of course, you can also create a service ticket directly from the mobile app and, if necessary, take pictures or attach other relevant documents to the ticket.

Register for free!

To use Virtual Service Management, you need a full account on our Select & Request platform. You can create this quickly and easily.