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Virtual Service Management (VSM)

Effortlessly manage service intervals and maintenance of your vacuum equipment with our VSM web and mobile app – saving you time and costs!

virtual_service_management

Functions and benefits

Optimized planning

Gain a clear overview of your vacuum equipment to streamline planning, enhance documentation, and optimize service, maintenance, and repairs throughout its lifecycle.

Centralized information

Store key details such as maintenance intervals, runtime, and service dates, and easily access Pfeiffer product documentation.

Minimized downtime

Sync your maintenance activities to reduce downtime, improve decision-making, and ensure reliable planning.

Effortless service

Organize all service and maintenance intervals and involve the service center early – anytime, anywhere.

Seamless ticketing

Generate service tickets directly in the app, with all relevant data transferred automatically.

VSM mobile app: Everything at a glance

Overview of the functions and advantages of the new service portal

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Instant identification
Each vacuum component is assigned a unique ID and QR code, which you can print from the VSM and attach to your equipment.

Quick access
Simply scan the QR code with the VSM app (available for Android and iOS) to instantly view key details such as part numbers, instruction manuals, and service tickets.

Easy ticketing
Create service tickets directly in the app, including attachments like photos or documents for faster issue resolution.