We offer a wide range of maintenance contracts to keep your system up to date. From on-call service to flat rate support, we are always available for you.
The necessary maintenance intervals dependend on the process chemistry. Regardless of the issue: We provide you with fast and expert help. Our more than 100 service specialists worldwide are ready to assist.
Gas Abatement Services
Remote support or in-person service. Ensuring your system always receives the right maintenance.
Which service do you need?
Hook-up and installation
We advise you on questions regarding the installation and connection of our systems. This includes the planning and dimensioning of the waste gas and exhaust air piping, as well as the connections to the media supply.
Commissioning
During the planning and dimensioning of the waste gas and waste air piping as well as the connections to the media supply, we set all the operating parameters locally and check the system components for proper, safe functioning. This includes a technical briefing for you and your team on how to operate the system safely and correctly. Finally, you receive a written acceptance report from us.
Retrofits
We modify your treatment systems to adapt them to the latest requirements depending on the process requirements. Ranging from software customizations to retrofitting mechanical components. So that your system is always state-of-the-art.
System checks
We offer annual or semi-annual system checks and maintenance to ensure that your systems operate safely and stably with high uptime at all times. This entails a complete system check for proper functioning, including a sensor test during which all parameter settings, trigger parameters and alarm limits are verified. You will receive an official protocol (CT Sensor Test Protocol) as a record of the full system check.
Operating cost analysis
We advise you on optimizing your process based on our cost analysis to identify potential savings. We suggest using the latest, optimized technologies for customizing your systems.
FTIR gas measurements
We use IR measurements to evaluate the performance of your equipment as well as the species and concentrations of your process gas flows on-site. Our FTIR analyzer has an extensive database of hydrocarbons, organics, and inorganics. Database adjustments, results calculations, and calibrations (if needed) can be performed offline, independent of the measurement, and in follow-up.
Maintenance
Our maintenance contracts
Interval | Services | |
|---|---|---|
M1 Maintenance Service | Every month, your system is checked by our experts |
|
M2 Maintenance Service | Our experts perform system maintenance every six months |
|
M3 Maintenance Service | Our experts perform system maintenance once a year |
|
Maintenance Service Flat Rate | Our experts are available to offer comprehensive service on a 24/7 basis |
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Individual maintenance contracts | Each of our maintenance contracts can be customized to your needs, ensuring that we maintain your installation with the best possible protection. If interested, please contact us. | |
Replacement and wearing parts
Every part at your fingertips
If replacement parts are needed, you can order them easily via phone or email. Please contact our service team to request a list of customized parts.Guaranteed reliability
Quickly supplied replacement parts minimize system downtime and ensure a swift return to operation. If an issue occurs, we deliver the parts immediately so the system can be brought back up and running quickly.
Easy troubleshooting
During installation, we provide an overview of all system parts so you can order the correct parts when needed.
Free spare parts during warranty
We will provide spare parts – wear parts are excluded – free of charge during the warranty period.
Refilling dry bed absorbers
From old to new granulate
You request a refill for your CT-D dry bed absorber and we arrange the exchange. Simply contact our service team.Simple and established
We offer an established and simple concept for refilling and disposing of used granulate for our CT-D dry bed absorbers. The granulate containers are patented, UN-approved, and reusable.
Comprehensive disposal service
We provide a complete service package including take-back and disposal services for used absorbent materials.
Safe handling of hazardous byproducts
We manage all hazardous process byproducts, relieving you of significant logistical burdens.
Training
Turning theory into practice
We provide a comprehensive overview after the system has been installed. You can request training at any time for any number of your staff.Flexible training options
We conduct training either directly on-site or at our training centers. Training can be requested at any time.
Training tailored to your needs
We offer two progressive types of training. Level 1 covers machine elements, functionality, and system operation, while Level 2 focuses on maintenance, repairs, and troubleshooting.
Reliable help. Immediately.
24/7 customer support
We understand abatement system uptime is a fundamental element of our service. Therefore, we provide you with around-the-clock support through our Customer Support Center.
We expedite needed parts and help you via phone or augmented reality to install them. If required, our worldwide technicians are ready to repair your abatement system quickly and directly on site.
We expedite needed parts and help you via phone or augmented reality to install them. If required, our worldwide technicians are ready to repair your abatement system quickly and directly on site.
General services
We are there for you with our comprehensive package of services following the planning and installation phase for your new cleaning system.
Our highly-skilled experts perform the commissioning and regular system checks along with many other additional services in direct contact with our customers.
We provide you with remote maintenance support or locally in person to ensure that your system always receives the ideal maintenance.
Our highly-skilled experts perform the commissioning and regular system checks along with many other additional services in direct contact with our customers.
We provide you with remote maintenance support or locally in person to ensure that your system always receives the ideal maintenance.