Making use of the Pfeiffer Vacuum Service

Do you have a technical question and need support, would like a service offer or to request a specific service? Then simply use our online form.

For a quick and smooth service process, we recommend the following steps:

Service Request - Step 1

1. Fill out the online service request >>

  • Your request will be sent to the competent Service Center in your country/region.
  • A copy of your request and a ticket number will be emailed to you.

Service Request - Step 2

2. You will receive feedback from your local Pfeiffer Vacuum Service Center

Should you wish to return a product, please remember to print out the declaration of contamination, sign it and return it to Pfeiffer Vacuum. You will receive the pre-filled declaration by email after submitting the online service request.

In addition, please follow the steps below:

Service Request - Step 3

3. Prepare the product for safe transport according to the specifications from the declaration on contamination

Service Request - Step 4

4. Attach the Declaration of Contamination on the outside of the shipping box

Service Request - Step 5

5. Next, send your product to your local Service Center (you will receive the shipping address by email).

Service Request - Step 6

6. You will receive response from Pfeiffer Vacuum

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